General Terms and Conditions and Client Information
Table of Contents
- 1. Scope of Application
- 2. Conclusion of the Contract
- 3. Right to cancel
- 4. Price and delivery costs
- 5. Shipment and Delivery Conditions
- 6. Warranty
- 7. Law and jurisdiction
1) Scope of Application
1.1 These Terms and Conditions of the company Steiner Shopping GmbH (hereinafter referred to as ”Seller”) shall apply to all contracts concluded between a consumer or a trader (hereinafter referred to as "Client") and the Seller relating to all goods and/or services presented by the Seller. The inclusion of the Client's own conditions is herewith objected to, unless other terms have been stipulated.
1.2 A consumer pursuant to these Terms and Conditions is any individual acting for purposes which are wholly or mainly outside that individual’s trade, business, craft or profession. A trader pursuant to these Terms and Conditions is any person acting for purposes relating to that person’s trade, business, craft or profession, whether acting personally or through another person acting in the trader’s name or on the trader’s behalf.
2) Conclusion of the Contract
2.1 The product descriptions displayed by web shop do not constitute binding offers on the part of the Seller, but merely serve the purpose of submitting a binding offer by the Client.
2.2 The Client can place an order via the web shop integrated basket system.
2.2.1 After having placed the chosen items in the virtual shopping basket, the Client places an order via the basket system by clicking on the button "Place Order" in the final stage of the ordering procedure. This order is deemed to be a legally binding offer to buy the chosen amount of goods displayed on the respective product information page
2.3 Immediately after submitting his order, Steiner Shopping GmbH Easy Furniture will send the Client an e-mail confirming the Seller's receipt of the order. The Seller can accept the Client's offer within five days,
- by transferring a written order confirmation or an order confirmation in written form (fax or e-mail); insofar receipt of order confirmation by the Client is decisive, or
- by delivering ordered goods to the Client; insofar receipt of goods by the Client is decisive, or
- by requesting the Client directly to pay after he placed his order, or
- provided direct debit payment is offered and the Client chooses this payment method, by debiting the total price from the Client’s account. In this case the date is decisive on which the Client’s account is debited.
Provided that several of the aforementioned alternatives apply, the contract shall be concluded at the time when one of the aforementioned alternatives firstly occurs. Should the Seller not accept the Client’s offer within the aforementioned period of time, this shall be deemed as rejecting the offer with the effect that the Client is no longer bound by his statement of intent.
2.4 The time limit begins to run the day after the Client has submitted his offer and ends on the expiry of the fifth day following the submission of the offer.
2.5 The contract's content will be stored by the Seller and will be sent to the Client in writing including these Terms and Conditions and Client Information (for example via e-mail, fax or letter) after the Client has submitted his order.
2.6 When placing an order, the Client can correct all the data entered via the usual keyboard and mouse function prior to submitting his binding order. In addition, prior to submitting the order, all data entered will be displayed in a confirmation window and can be corrected here as well, via the usual keyboard and mouse function.
2.7 The English language is exclusively available for the conclusion of the contract.
2.8 Order processing and contacting usually takes place via e-mail and automated order processing. It is the Client's responsibility to ensure that the e-mail address he provides for the order processing is accurate so that e-mails sent by the Seller can be received at this address. It is the Client's responsibility, if SPAM filters are used, to ensure that all e-mails sent by the Seller or by third parties commissioned by the Seller with the order processing can be delivered.
2.9 The european commission provides an online dispute platform: www.ec.europa.eu/consumers/odr. We are not willing and not obliged to participate in a dispute settlement procedure at a consumer complaint office.
3) Right to cancel
Consumers are entitled to the right of cancellation. Detailed informations about the right of cancellation are provided in the Seller’s instruction on cancellation.
4) Price and delivery costs
4.1 Prices indicated are end prices and include the statutory value-added tax. Any possible additional delivery and dispatch costs are specified separately in the respective product description.
4.2 For deliveries to countries outside the European Union, additional costs may arise for individual cases such as additional taxes and/or duties, e.g. in terms of custom duties.
4.3 Payments can be made by debiting the account (direct debit), or by using PayPal.
5) Shipment and Delivery Conditions
5.1 Delivery of goods shall be made on the dispatch route to the delivery address indicated by the Client, unless otherwise agreed upon. The processing of the transaction is based on the delivery address provided by the Client.
5.2 Should delivery to the Client not be possible, the assigned transport company returns the goods to the Seller and the Client bears the cost for the unsuccessful dispatch. This shall not apply if the Client is not responsible for the event that entails the impossibility of delivery, or if he/she has been temporarily impeded to receive the ordered goods, unless the Seller has given notice to the Client in an adequate period of time prior to the delivery.
5.3 The risk of accidental destruction and accidental deterioration of the sold goods shall in principle be transferred to the Client upon delivery of the goods to the Client or to an authorized recipient. If a Client is a trader the risk of accidental destruction and accidental deterioration shall pass to the Client , in case of sale by dispatch to destination, upon the delivery of the goods to the adequate forwarding company at the Seller’s place of business.
5.4 Personal collection is not possible for logistical reasons.
If there is a defect in the purchased goods, the legal regulations are applicable.
7) Law and jurisdiction
7.1 If a Client acts as a consumer pursuant to Section 1.2, any contractual relationships between the parties are governed by British law excluding the UN-Convention on Contract for the International Sale of Goods and the courts of the State where the Client is domiciled will have exclusive jurisdiction over any dispute relating to these relationships.
7.2 If a Client acts as a trader pursuant to Section 1.2, any contractual relationships between the parties are governed by German law excluding the UN-Convention on Contract for the International Sale of Goods and the courts of the State where the Seller is domiciled will have exclusive jurisdiction over any dispute relating to these relationships.
8.1 Personal data will only be collected if the Client provides this information on his accord for the processing of a contract or when registering for a newsletter. Those data will only be used for the processing of a contract and for Client’s inquiries.
8.2 The Client’s e-mail will be used solely for own advertising purposes, if he has expressly consented in this regard. The Client can withdraw his consent vis-à-vis the Seller at any time.
8.3 In the framework of contract processing the Client’s personal data will be transferred to the transport enterprise in charge of delivery, as far as this is necessary for delivering the goods.
8.4 After full implementation of the contract and complete purchase price payment the Client’s data will be stored on account of the preservation period in accordance with tax and commerce laws. Upon expiry of such period those data will be deleted, unless the Client has expressly consented to the further use of his data.
8.5 The Client has a right to get information free of charge about his stored data and, if he so wishes, he has the right to correction, blocking or deletion of those data. For questions regarding the collection, processing or use of his personal data he can turn to the Seller, free of charge.